FAQs

Who are they for?

Who are they for?
Anyone! Any age, any stage of life. See Case Studies for inspiration. This is just a small selection of the 1000 + people we have worked with. Subscribe to our e-newsletter to see new case studies as they are added.

What’s it like to be the Customer

What's it like to be the Customer?

There’s no denying that giving Message Eggs is more than a one-click Amazon purchase. It’s an extraordinary present that shows you really care.

“Message Eggs is a facilitator of real genuine connection…”

We’re here to help and provide a simple guide based on years of experience across a wide range of communities. Choose your level of help from our service packages for every budget.

“What I wasn’t prepared for how moving the process would be for me.”

We have 100% satisfaction from customers. They have pooled together their knowledge and we can now provide a great guide on what works best after working with over 1000 people.

Here’s our step-by-step process:

1. Talk to us!

Phone or email us and agree timeframe and delivery date. Allow 3-4 weeks (+ for overseas delivery).

2. Complete order form & pay

Complete order form and make payment online

3. Choose three photos

And email them to us by the agreed date

4.  Check webpage

Confirm you are happy with personalised message collection webpage. Very straightforward

5.   Email invitations out

We provide simple sample emails for you to send.  Enlist a few helpers to share in the secret, the anticipation and the sense of creating something so special together. Send reminders if necessary

“I connected with so many old friends on such a deep level and gave me an insight into so many fascinating stories and shared adventures.”

Read: Tania’sThea’s and Paul’s stories.

How does it feel to open the eggs?

How does it feel to open the eggs?

 

“The process spoke to me about how important it is to say what we feel while we have the time. Because nothing, whether it’s a sparkly egg, or a mum, or a friend, is going to last forever!”

Opening the eggs combines contemporary art with ritual and symbolism to help us contemplate the cycle of life.

Once opened, the individual messages inside are read and treasured – in scrapbooks, collages and other personal ways.

“The visceral experience of cracking the eggs made so much sense. They were hard and yet fragile.”


 

“The broken pieces are just as beautiful as the complete eggs. I’ve kept them, all sitting on my shelf twinkling away.”


 

“Nina framed her messages in a big collage, which she looked at nearly every day.”


 

“I’ve kept the messages and put them in my journal. I go back and read them when I am having a bad day.

It can feel a unusual to open the beautiful Message Eggs; sometimes we want to hold on to things in life. That’s why we say “crack and ponder”.

Free wooden cracker

Hand-carved, locally-sourced cracker now included free of charge. It collects the “shell” while gently opening them.

Thanks for your feedback everyone!

CASE STUDIES

What size shall I choose?

What size shall I choose?

It’s intimate, personal and communal

If you’re celebrating a special occasion or supporting someone with a normal sized community of friends and family, we recommend at least 40 Message Eggs.

Even people who seem to have small social circles end up having around 40 people they would love to hear from. Why? Scan this fascinating article, or just take our word for it.

Message Writers (we often call them participants) can be anywhere in the world. Even those very young and elderly can tell you what they want to say, infact some of the best messages have come from them.

“…its like a surprise party, with all your favourite people there.”

  • Grandparents
  • Aunts & uncles
  • Cousins, nieces, nephews
  • Partners / spouses
  • Sisters & brothers
  • Step family
  • God parents / god children
  • Framily (friends who are like family)
  • Overseas friends
  • Long lost friends
  • High school buddies
  • Colleagues
  • University buddies
  • Spiritual friends
  • Old flames
  • Online friends
  • Activities friends (eg. book club)
  • The old party crowd

Every size guaranteed to delight

We offer a range to suit all budgets and a 100% satisfaction guarantee.

The main difference between Medium and the Full Experience is you get more choice, more help and it works out better value in the long run.

ORDERING

CONTACT US

What if we get more/less messages?

What if we get more/less messages?

More than you plan for

If more people respond than you expect, that’s totally fine.

The Taste Of box is 5 Message Eggs only.

Extra eggs

£3 for each handmade Message Egg (bulk discounts may apply over 10 extra).

Wedding packages and other options may be available on request.

Full Experience

For example, if you commission the Full Experience and get 50 messages, that’s £30 extra (payable before delivery). For 10% more you might capture some of the most important messages your special person will ever hear. Let’s not limit it we possibly can. If money is a real barrier, see our By Donation FAQ for major illness.

Medium > Full Experience

If you commission the Medium Experience and get 40 messages, that’s an additional £60, taking it up to the same price as the Full Experience, which is usually what happens.

That’s why we say it’s best to go for the Full Experience from the beginning as you get more choice (eg. shell & box) and support (full facilitation and one-to-one calls), making it easier for everyone.

Less than Expected

We are encouraging and supporting you to access all the important people in the life of this person you care about. No matter how many decide to join in, it will delight. We don’t offer refunds but we do offer a 100% satisfaction guarantee.

See What Size to Choose FAQ too.

Privacy / T&Cs

Privacy / T&Cs

Privacy Summary

Message Eggs is intended to be an intimate, personal experience. But it can also be a community celebration – and inspire others to share love and kindness.

All messages are given to the recipient in private, hidden inside individual Message Eggs.

They may choose to share them.

Any material shared on this website have been approved by the recipient, customer or message writer.

See below if you want to know more.


Message Writers

About Privacy

  • Message/s will be sent in private to the recipient of Message Eggs. The message/s copyright then becomes the property of the recipient, who might choose to share with others privately or in public.
  • If the recipient feels any individual message should be kept private, they can choose to do so. If the recipient is happy to share messages, all participants will be given a one week opt-out for their messages to be removed using the email address originally supplied. We will happily remove their message asap if they contact us at anytime.
  • Soon we will have a private / public button at message collection. Meanwhile, every reasonable attempt will be made to notify Message Writers of this policy in advance at every step in the process.

No cost

  • There is no cost for you to get involved unless you want to contribute via The Customer/s.

Data Security & Privacy

  • We will never share your email address with a third party.
  • We always use industry standard secure web browsing (HTTPS).
  • We store your data securely on to date patched servers.

Communication

  • We will contact you in regards to how the project is progressing, share any feedback and only messages that we have permission to share – usually via a case study on this website.

Customers

  • Read above first.
  • We offer a 100% satisfaction guarantee.
  • Delivery dates guaranteed if customer meets timeframe for photos and approval of webpage.
  • You will need to contact potential participants. We have proven ways to support you to get as many messages as appropriate to the context. Levels of support vary between service packages.
  • Delivery must be signed for on the date agreed.
  • All messages are intended to be positive. Any ambiguous messages will still be forwarded due to the personal nature of humour and human relations.
  • See Data Security & Privacy above. We never store your credit card details.

Recipients

  • Messages become your copyright. See above.
  • We are given access to photographs and other information by the customer to inspire messages to be written for you. After messages are gathered, we will only share your personal content (photographs, messages, your name, video, etc) with your permission – for educational, artistic and promotional purposes – to inspire and inform others about the Message Eggs process and mission to spread more love in the world.
  • Do not eat the Message Eggs or leave them unattended near children.
  • It is intended you will crack them all within one month, as message writers will nearly always make this assumption. We ask you to open them within 6-12 months if you do need to savour them as it was never our intention to make them last for years.
  • Your email will in most cases have been supplied by the Customer/s. We will never share this with a third party.

By donation

By Donation

(c) Andrew Bannecker http://www.andrewbannecker.com/

Message Eggs is a social enterprise

Message Eggs exist to bring more love, kindness and respect to all.

We’ve been part of the world wide social enterprise community since 1996.

Major Illness

We want to ensure anyone can receive this life-affirming experience. Don’t wait until it’s too late! Family or friends can order Message Eggs and pay nothing upfront for someone living with major illness. We simply ask for a donation of whatever amount you think it is worth after experiencing it.

One for One

Thanks to the kind donations of others, we also have funds set aside for those who cannot pay anything in our One for One scheme, just like the lovely folk at Tom’s. Get in touch if you would like to pay extra for someone else to receive.

Bequests & Donations

We also accept larger donations for our special outreach projects. Please contact us to discuss your wishes.

Charity Partner

We are currently looking for the right organisation to support. Please get in touch if you would like to explore a partnership, eg. profit share, co-promotion.

How to give a group gift

How to give a group gift?

Lydia Tomicic + Peter Marissen

Share the cost, fun, message collection and the anticipation by giving Message Eggs as a group gift.

Group gift giving allowes people to give and receive something more substantial than each person might be able to afford on their own.

Get the ball rolling by ordering and paying first to avoid delay, or plan further in advance to make sure you can count on them.

Then put the word out to a small group you think might value the suggestion. They can give you cash at the event or bank transfer before.

Friends usually really appreciate it if someone else has such a positive idea. Share our website to get them involved.

See Thea’s story.

Online tools can help too. Just google Group Gift.

How much help will I need?

How much help will I need?

Our Full Experience gives you access to one-to-one help at key moments during the message gathering process and throughout. Plus our handy guide on how to collect messages and a fully facilitated service from end to end.

Medium package is similar, but we aren’t able to offer one-to-one support.

Most commissions end up exceeding 40 eggs, so the Full Experience is the best value plus you get the extra help.

The Taste of package includes FAQs only and no more than five eggs.

All are guaranteed to delight but we recommend the Full Experience.

See other FAQs.

Delivery

Where do you deliver? How much does it cost?

Global

We ship to anywhere in the world. Australian quarantine laws mean we have a separate studio there, so shipping times are shorter.

Allow 3+ weeks

For message collection, making & delivery. Exact delivery times given when you order.

Cost

  • Free to collect in Brighton, UK. Come and say hi!
  • United Kingdom – £12 (tracked & signed for) in most areas.
  • Outside UK – On application. Usually no more than £25.

Insurance included

Must be signed for on delivery

Invite others to join in

How to invite others to join in?

Help make sure all your mutual friends and family get invited too – near and far, young and old.

“…it can feel like a surprise party, with all your favourite people there.”

  • Grandparents
  • Aunts & uncles
  • Cousins, nieces, nephews
  • Partners / spouses
  • Sisters & brothers
  • Step family
  • God parents / god children
  • Framily (friends who are like family)
  • Overseas friends
  • Long lost friends
  • High school buddies
  • Colleagues
  • University buddies
  • Spiritual friends
  • Old flames
  • Online friends
  • Activities friends (eg. book club)
  • The old party crowd

Email

Forward the invite you received.

Telephone

Just phone them up.

Parties

Gather emails wherever your mutual friends and family gather.

Children & Older People

Ask them to tell you what they want to say and enter it for them.

 

Facebook Group Chat

It’s great fun to start a group chat with all your mutual friends and egg each other on ;-P

 

Screen Shot 2015-06-19 at 16.23.11

Facebook Status Update

A great way to spread the word, but shhh! remember to use privacy settings so they can’t see it.

 

Cut and paste the link. Write our own message. Tag VIPs.

Cut and paste the link. Write our own message. Tag VIPs who wouldn’t mind you sharing it on their wall if it appears there (depending on their settings).

 

 

 

Click on privacy button bottom right.

Click on privacy button bottom right.

 

 

Screen Shot 2015-06-19 at 16.15.12

 

Add recipient’s name to Don’t Share and away you go!

You can come back and add other names by editing the post.

 

Other ways to express love

Other ways to express love?

The short messages that go inside the eggs are just part of what opens up between people that participate.

Some people want to express a lot more and find other ways.

There are as many ways to express appreciation, love, respect and kindness as there are people in the world. See our project How Do You Share Love – coming soon.