FAQs: Collecting messages

What’s it like to be the Customer

What's it like to be the Customer?

There’s no denying that giving Message Eggs is more than a one-click Amazon purchase. It’s an extraordinary present that shows you really care.

“Message Eggs is a facilitator of real genuine connection…”

We’re here to help and provide a simple guide based on years of experience across a wide range of communities. Choose your level of help from our service packages for every budget.

“What I wasn’t prepared for how moving the process would be for me.”

We have 100% satisfaction from customers. They have pooled together their knowledge and we can now provide a great guide on what works best after working with over 1000 people.

Here’s our step-by-step process:

1. Talk to us!

Phone or email us and agree timeframe and delivery date. Allow 3-4 weeks (+ for overseas delivery).

2. Complete order form & pay

Complete order form and make payment online

3. Choose three photos

And email them to us by the agreed date

4.  Check webpage

Confirm you are happy with personalised message collection webpage. Very straightforward

5.   Email invitations out

We provide simple sample emails for you to send.  Enlist a few helpers to share in the secret, the anticipation and the sense of creating something so special together. Send reminders if necessary

“I connected with so many old friends on such a deep level and gave me an insight into so many fascinating stories and shared adventures.”

Read: Tania’sThea’s and Paul’s stories.

What if we get more/less messages?

What if we get more/less messages?

More than you plan for

If more people respond than you expect, that’s totally fine.

The Taste Of box is 5 Message Eggs only.

Extra eggs

£3 for each handmade Message Egg (bulk discounts may apply over 10 extra).

Wedding packages and other options may be available on request.

Full Experience

For example, if you commission the Full Experience and get 50 messages, that’s £30 extra (payable before delivery). For 10% more you might capture some of the most important messages your special person will ever hear. Let’s not limit it we possibly can. If money is a real barrier, see our By Donation FAQ for major illness.

Medium > Full Experience

If you commission the Medium Experience and get 40 messages, that’s an additional £60, taking it up to the same price as the Full Experience, which is usually what happens.

That’s why we say it’s best to go for the Full Experience from the beginning as you get more choice (eg. shell & box) and support (full facilitation and one-to-one calls), making it easier for everyone.

Less than Expected

We are encouraging and supporting you to access all the important people in the life of this person you care about. No matter how many decide to join in, it will delight. We don’t offer refunds but we do offer a 100% satisfaction guarantee.

See What Size to Choose FAQ too.

Privacy / T&Cs

Privacy / T&Cs

Privacy Summary

Message Eggs is intended to be an intimate, personal experience. But it can also be a community celebration – and inspire others to share love and kindness.

All messages are given to the recipient in private, hidden inside individual Message Eggs.

They may choose to share them.

Any material shared on this website have been approved by the recipient, customer or message writer.

See below if you want to know more.

Message Writers

About Privacy

  • Message/s will be sent in private to the recipient of Message Eggs. The message/s copyright then becomes the property of the recipient, who might choose to share with others privately or in public.
  • If the recipient feels any individual message should be kept private, they can choose to do so. If the recipient is happy to share messages, all participants will be given a one week opt-out for their messages to be removed using the email address originally supplied. We will happily remove their message asap if they contact us at anytime.
  • Soon we will have a private / public button at message collection. Meanwhile, every reasonable attempt will be made to notify Message Writers of this policy in advance at every step in the process.

No cost

  • There is no cost for you to get involved unless you want to contribute via The Customer/s.

Data Security & Privacy

  • We will never share your email address with a third party.
  • We always use industry standard secure web browsing (HTTPS).
  • We store your data securely on to date patched servers.


  • We will contact you in regards to how the project is progressing, share any feedback and only messages that we have permission to share – usually via a case study on this website.


  • Read above first.
  • We offer a 100% satisfaction guarantee.
  • Delivery dates guaranteed if customer meets timeframe for photos and approval of webpage.
  • You will need to contact potential participants. We have proven ways to support you to get as many messages as appropriate to the context. Levels of support vary between service packages.
  • Delivery must be signed for on the date agreed.
  • All messages are intended to be positive. Any ambiguous messages will still be forwarded due to the personal nature of humour and human relations.
  • See Data Security & Privacy above. We never store your credit card details.


  • Messages become your copyright. See above.
  • We are given access to photographs and other information by the customer to inspire messages to be written for you. After messages are gathered, we will only share your personal content (photographs, messages, your name, video, etc) with your permission – for educational, artistic and promotional purposes – to inspire and inform others about the Message Eggs process and mission to spread more love in the world.
  • Do not eat the Message Eggs or leave them unattended near children.
  • It is intended you will crack them all within one month, as message writers will nearly always make this assumption. We ask you to open them within 6-12 months if you do need to savour them as it was never our intention to make them last for years.
  • Your email will in most cases have been supplied by the Customer/s. We will never share this with a third party.

Invite others to join in

How to invite others to join in?

Help make sure all your mutual friends and family get invited too – near and far, young and old.

“…it can feel like a surprise party, with all your favourite people there.”

  • Grandparents
  • Aunts & uncles
  • Cousins, nieces, nephews
  • Partners / spouses
  • Sisters & brothers
  • Step family
  • God parents / god children
  • Framily (friends who are like family)
  • Overseas friends
  • Long lost friends
  • High school buddies
  • Colleagues
  • University buddies
  • Spiritual friends
  • Old flames
  • Online friends
  • Activities friends (eg. book club)
  • The old party crowd


Forward the invite you received.


Just phone them up.


Gather emails wherever your mutual friends and family gather.

Children & Older People

Ask them to tell you what they want to say and enter it for them.


Facebook Group Chat

It’s great fun to start a group chat with all your mutual friends and egg each other on ;-P


Screen Shot 2015-06-19 at 16.23.11

Facebook Status Update

A great way to spread the word, but shhh! remember to use privacy settings so they can’t see it.


Cut and paste the link. Write our own message. Tag VIPs.

Cut and paste the link. Write our own message. Tag VIPs who wouldn’t mind you sharing it on their wall if it appears there (depending on their settings).




Click on privacy button bottom right.

Click on privacy button bottom right.



Screen Shot 2015-06-19 at 16.15.12


Add recipient’s name to Don’t Share and away you go!

You can come back and add other names by editing the post.